Return & Refund Policy

URL Group Packers and Movers provides an app to facilitate packing and moving services. This return and refund policy explains how we handle returns and refunds.

•Return Policy:

1. Cancellation: You can cancel your service request within 24 hours of booking.

2. Return of Goods: If we fail to deliver your goods, you can request a return.

•Refund Policy:

1. Refund Amount: Refunds will be for the full amount or partial amount, depending on the cancellation timeline.

2. Refund Timeline: Refunds will be processed within 7-10 working days.

3. Refund Method: Refunds will be made through the original payment method.

•Conditions for Refund:

1. Service Not Delivered: If we fail to deliver the service.

2. Service Not Satisfactory: If the service is not satisfactory (subject to our discretion).

3. Cancellation: If you cancel your service request within the allowed timeframe.

•Exceptions:

1. Natural Disasters: No refunds for delays or damages caused by natural disasters.

2. Customs Clearance: No refunds for issues related to customs clearance.

•Dispute Resolution:

1. Arbitration: Any disputes will be resolved through arbitration in [Insert City].

2. Governing Law: This return and refund policy is governed by Indian law.

•Changes to Policy:

We may update this return and refund policy periodically. We will notify you of significant changes through the app or email.

•Contact Us:

If you have questions or concerns, please email us at mailto:support@urlgroup.in

By using the URL Group Packers and Movers app, you agree to this return and refund policy. We are committed to providing quality services and ensuring customer satisfaction.